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Vehicle Transport USA is business unit of United Road Services, one of the largest and most trusted vehicle shipping companies in North America. Each year, coast to coast and across the borders, United Road delivers more than 1.8 million vehicles, achieving 99.7% damage free and on-time performance. Our satisfied clients include all major global vehicle manufacturers, re-marketers, financial institutions, auctions, dealers, retail single units and personally owned vehicles. With over 3,500 vehicle carriers, operating from over 150 vehicle logistics centers across the country, we have the largest footprint of any vehicle shipping company in North America. Across the city or across the country, United Road is Driven to Deliver.
Our industry leading and proprietary OVISS (Online Vehicle Information Shipping Solution) transport management logistics information system gives us real time GPS order visibility, event reporting and delivery confirmation. The status of your vehicle is never more than a click away. So cutting edge and envied is our technology that we've been able to license it for use in other industries and other countries.
Our commitment to preserving the environment isn't something that we take lightly; it's something we prove by being the US Environmental Protection Agency's only Smartway certified vehicle logistic company. We are recognized for utilizing the latest commercially available fuel saving strategies and evaluating emerging technologies for continuous environmental improvement. As a result, the good of the planet and the company's interests are perfectly aligned.
You can trust us and our nationwide Vehicle Transport USA and United Road team to deliver your car where you need it, when you need it, at an affordable price.
Our Basic Beliefs
Customer service and the commitment to guaranteed customer satisfaction both begin with a proper mindset. At United Road, we have adopted some basic underlying beliefs regarding our commitment to our customers. They are as follows:
- The customer and his or her business are the basis for our existence as a company
- What the customer perceives to be a real benefit or concern is a real benefit or concern
- We strive to keep all customers satisfied by fulfilling all promised service commitments
- Our goal in providing services is to meet our customers' expectations, and to exceed those expectations whenever the opportunity arises
Our Primary Service Commitment
We commit to carefully transporting our customers' vehicles from the point of origin to the point of destination in a manner that is damage free, timely, professional and courteous.
Our Customer Service Promise
At United Road, we vow to:
- Treat customers with respect and communicate in a manner that is timely, clear, concise and honest
- Demonstrate fair, equitable and consistent treatment of all customers through both our actions and our words
- Promise what we deliver and deliver what we promise
- Proactively notify customers of service expectations and adjustments
- See customer issues through to resolution
- Educate customers about our capabilities and services
- Provide an opportunity for customer input and feedback
Ultimately, we understand that guaranteeing customer satisfaction cannot be achieved solely with policies, posters and phone calls. This is why all of our employees, from the sales team to dispatch professionals, possess an attitude and mindset focused on meeting our customer's needs.