| Why do certain companies have such low rates? |
| When should I schedule the transport of my vehicle? |
| How long does it take to transport my vehicle? |
| Where do I drop off my car, and where will I get it? |
| Must I be present to pick up my vehicle? |
| Does United Road require a non-refundable deposit? |
| Is it less-expensive to deliver or pickup my car at one of the terminals? |
| How will I know when my car will be picked up or delivered? |
| What is door-to-door service? |
| How should I prepare my vehicle? |
| Is United Road insured? |
| Is a pickup or delivery date guaranteed? |
| Can I check the progress of my vehicle's shipment? |
| How long are quoted prices good for? |
| When are credit card charges posted? |
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Why do certain companies have such low rates? |
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| Most often these companies are unreliable and do not have good reputations. They will often require a non-refundable deposit in return for their services. If you see that a non-refundable deposit is required, this should automatically warn you of the risks of doing business with this company. A non-refundable deposit guarantees you nothing, and the company could take your money with no intention of moving your vehicle. Excuses will include multiple delays. Either way, you will have lost your deposit. In addition, do not do business with a company that requires an impression of your credit card with a signature attached to it. |
When should I schedule the transport of my vehicle? |
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| The sooner you schedule your pickup, the more likely United Road will be able to deliver in the time frame you've requested. |
How long does it take to transport my vehicle? |
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It can take approximately 2 to 10 days to pick up a vehicle. The timing depends upon several variables including the area of the country the vehicle is to be picked-up and the distance that it may need to travel. Longer distance moves may take longer to coordinate. Once the vehicle is picked up, it can take up to 21 days to deliver the vehicle. This is based largely on where the vehicle is destined and the distance it must travel. These are general guidelines and movement of your vehicle will vary. It is always best to plan ahead and order transportation of your vehicle in advance. This way proper planning can take place to minimize the time your vehicle is in our hands. |
Where do I drop off my car, and where will I get it? |
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| If possible, we will attempt to provide door-to-door service in picking up and delivering your vehicle. If you live in an area that is not safely accessible by our trucks, we may require you to meet at a nearby parking lot which can handle our truck. Major cities also have terminals that can provide pickup and delivery of your vehicle. |
Must I be present to pick up my vehicle? |
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| Yes, you must be present, or a designated person must be present to receive your vehicle. If you are unable to attend our pre-determined date and time of pickup, you may contact the office ahead of time with the name of the designated person to pick up your vehicle. If there are changes in the address of pickup or delivery, there may be additional charges added. |
Does United Road require a non-refundable deposit? |
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| No, United Road does not require a non-refundable deposit. There is however, according to the industry's standard, a $125.00 cancellation fee. |
Is it less-expensive to deliver or pickup my car at one of the terminals? |
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| If we have a local terminal, then, yes, it is approximately $50 off the standard price on each end for use of the terminal system. |
How will I know when my car will be picked up or delivered? |
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United Road will contact you 12-24 hours in advance to arrange a convenient pickup or delivery time. If the driver's schedule changes, United Road will also contact you with an updated time for pickup or delivery. |
What is door-to-door service? |
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| United Road offers door-to-door service - pickup or delivery of your vehicle at your home. Some rural areas, however, provide roads and turns that will be too small to maneuver our trucks into. In this case, we require pickup/delivery at a nearby parking lot which our trucks can easily maneuver into. The driver has full discretion of whether an area is safe for door-to-door service. |
How should I prepare my vehicle? |
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| In addition to removal of personal items and having a quarter tank of gas, United Road requires you take other precautions in having your vehicle delivered. Remove any loose parts that are not securely bolted to the vehicle, and could be blown off during travel. Also remove any parts that may be at risk to damage in the loading process. This includes phone, radio, and CB antennas that do not retract, or they may be broken. In the event you are shipping to Alaska or Hawaii , you will be charged an additional degassing fee if you have more than a quarter tank of gas. |
Is United Road insured? |
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| Yes, United Road has a cargo insurance policy for full replacement value of your vehicle, while it is in our possession. See our Contract Terms & Conditions for any exceptions. |
Is a pickup or delivery date guaranteed? |
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| All pre-specified dates are estimates, as travel conditions and weather may affect delivery. Therefore the 2-3 day time frame is given. If you need a specific pickup date or drop off date, there are additional fee's. Please call our customer support team for these charges. |
Can I check the progress of my vehicle's shipment? |
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| Allow one week before submitting a request for the status of your shipment. Visit our Vehicle Status page for these needs. You will need to provide the tracking number you were given. |
How long are quoted prices good for? |
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| Your quote is good for 7 days. United Road does reserve the right to adjust any quoted price at their discretion. |
When are credit card charges posted?
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| They are posted on the day your order is placed. |
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